Doc around the clock

Your digital doctor's visit – 24/7, even in an emergency

Medgate App – Switzerland’s proven health platform

Our doctors are available around the clock 365 days a year for all insured persons in Switzerland. In the event of illness or an emergency, we will answer all your medical questions and give you expert advice and treatment.

Medical treatment by phone, video or chat

Check your symptoms with artificial intelligence

Emergency – speak to the emergency-team immediately

Medgate Kids Line - quick help for your child

Get medicine, a doctor's certificate or a prescription

Connect wearables and health apps

Get a quick referral to a specialist

Submit photos for a medical report

  • View your personal treatment plan
  • Manage your personal health file
  • Get expert advice on travel and vaccinations

How the digital doctor's visit works

In case of illness

01. Consulting the Medgate App

Enter your symptoms into the Medgate App and you will receive a recommendation as to whether treatment by Medgate doctors by phone or video or a visit to your family doctor would be best for your concern.

02. Making an appointment

Book an appointment for a consultation with a doctor by phone or video – up to 48 hours in advance, even in the middle of the night or on a weekend.

03. Treatment by phone, video or medical chat

Our experienced doctors will contact you punctually at the chosen time and will give you expert advice and treatment.

In case of an emergency

Medgate App

Medgate App
In urgent medical cases, you can reach our emergency team immediately via the Medgate App using the emergency button or via the Medgate Kids Line function in the event of a children’s emergency.

Phone number

If you haven’t downloaded the Medgate App yet, you can contact us by phone in an emergency:

Medgate Emergency:

0800 888 333

Medgate Kids Line:

0900 11 44 11

In a life-threatening situation, please call 144 directly.


Your advantages with Medgate

Our Swiss-wide network

Our doctors can often complete your treatment. But even if this is not possible and you need to consult a doctor in a hospital or elsewhere, we can still help you. The Medgate Partner Network is the largest network in Switzerland. It consists of over 2,800 specialists, family doctors, hospitals, physiotherapists, chiropractors, nutritionists and pharmacists. This guarantees that you’ll receive the treatment you need as quickly as possible.

Quick and expert treatment thanks to telemedicine and Digital Health

The Medgate App gives you quick and easy access to expert medical help. Experience a digital visit to the doctor with the video.


The consultation will be billed in the context of health insurance as part of the statutory benefits (analogous to a visit to a doctor’s office) and is recognized by all Swiss health insurers. Teleconsultation costs are an average of CHF 50 during business hours on weekdays. Surcharges apply from 10 p.m. to 7 a.m. at night as well as on weekends and holidays.


In addition, some insurance models of our health insurance partners do not even incur any franchise or deductible costs.


Easing the pressure on emergency rooms thanks to telemedicine

Medgate is expanding its 24/7 emergency service and easing the burden on hospitals and ERs.

Known from

Retour en haut